FAQ – AllRound Specialists Virtual Clinic

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AllRound Specialist Virtual Clinic, you can create care flows that are best suited for everyone.

Account

Getting your own account with AllRound Specialists Virtual Clinic is simple, and will not take more than 2 minutes.

Creating your free account

Getting your own account with ASV Clinic is simple and will not take more than 2 minutes

Click on the Sign up button anywhere you find it on this website.
Fill up the form by entering the required details
Once you have submitted your information, a notification will be sent to your email address or phone number, for verification purposes
After you have successfully verified your email address or phone number, you can log in to your web patient portal to start accessing your PHR and other online services and features

The storage and transmission of your data is protected by encryption and can only be accessed by you and your healthcare provider. It is always advisable to use a strong password(combination of alphanumeric and special characters) to protect your account.

Wallet

Making payment for services you use on our patient portal and mobile app is very simple, hassle-free and completely secure.

Secure Online Payments

Making payment for services you use on our patient portal and mobile app is very simple, hassle-free and completely secure. We do not store or share any of your personal data

You can make your payments onlinw for the Video Consultations, Text Consultations, Remote Monitoring etc. from your patient web portal
You will need to enter your email address to electronic invoices for the payment you make to be sent
Proceed to make your payment via our secure and easy-to-use online payment gateway, by choosing a payment mode (Credit Card/Debit Card, Mobile Money) and by clicking on: Pay Now”
Once you have made the payment, you will receive an invoice for the payment you just made via email
In case of a payment failure, you can contact us at [email protected] or +233 (0) 55 052 9952. We’d be happy to help.

For Vodafone customers only

After you confirm your mobile money number and provider, dial *110# on your mobile phone
Select option 4: Make Payments
And select option 4 again: Generate Voucher and enter your pin to complete the request.
You will receive a text message containing your voucher code.
After you will come back to the checkout form to click on ‘I have received my voucher code.’
Input the voucher code to authorise the payment and complete the transaction.

Remote monitoring

Continuous chronic condition management and progressive monitoring of your health trackers via Remote Monitoring Plans

Chronic Care Management

Continuous chronic condition management and progressive monitoring of your health trackers via Remote Monitoring Plans

Select the “Monitoring“ tab from your patient web portal
You can either choose to subscribe to a preferred Remote Monitoring plan by selecting a subscription duration and make your payment online, or your specialist can add you to a specific monitoring plan.
Once subscribed, you can start entering your health tracker readings as required by the monitoring plan
Your specialist will then monitor the tracker readings you upload and provide you with suitable review notes and expert opinions
You will receive timely notifications on your phone reminding you to update your trackers on time.

Consultations

Consult with your healthcare provider over secure, private and a user-friendly real-time, just like meeting them in person

Video Consultation Session with the Specialist

Consult with your healthcare provider over secure, private and a user-friendly real-time, just like meeting them in person

Once your video consultation appointment is confirmed by the healthcare provider, you will receive a notification via email or SMS
On the day of your video consultation, you will receive another reminder notification, prior to 5 minutes of the time of consultation
Ensure to check your web browser compatibility and connectivity speed, prior to the video consultation. Also make sure that your webcam and microphone devices are working fine.
Make sure that you are also available on time for the video consultation. The video consultation session with the specialist will stop after the end of the duration set by the specialist.

Text Consultation on Web

Have health-related questions? Just ask, get expert responses. Get answers to your questions, privately and securely.

Select “Questions” tab from your patients web portal
Click on “Ask a New Question“ to summit details of your health-related question.
You can also upload medical reports and attachments that are related to your question
Once you make your payment securely online, your selected specialist will receive your question
The Specialist will then respond to your question, for which you will receive a notification on your phone

Appointment

Get quick and convenient consultations and follow-ups by our medical specialists through real-time video consultations.

Book Video Consultation with Specialist

Get quick and convenient consultations and follow-ups by our medical specialists through real-time video consultations

Select Appointment tab and click “Book Video Consultation“
Enter your convenient date and time of apppointment and submit your request
Make your video appointment fee payment easily through our secure payment gateway
Once your appointment is confirmed by the specialists, you will receive a notification via email or SMS
All you need to do next is make sure you attend the Video Consultation on time.

Devices

The mobile app which is available on iOS and Android is integrated with various devices and other Health Apps like Google Fit and Apple Health, allowing you to update their data anytime, anywhere.

Devices

The mobile app which is available on iOS and Android is integrated with various devices and other Health Apps like Google Fit and Apple Health, allowing you to update their data anytime, anywhere.

Patients can sync and share health data from their home healthcare devices (eg. Omron, iHealth monitors) and from health apps like iOS Health and GoogleFit to their PHR, for doctor to review through health trackers.

To access essential web portal features on the go, you can download the AllRound Health App on your smartphone from the Google Play or App Store.

Data & privacy

We are GDPR and HIPAA compliant, so you can be sure your data is safe with us. We have been certified by the Ghana Data Protection Commission, and we are a member of the ISfTeH.

Creating your free account

Your privacy is our top priority. We take every measure to secure your health records and keep them private. You can trust us with your medical history.

Click on the Sign up button anywhere you find it on this website.

We keep your health records safe! At AllRound Specialists Virtual Clinic, we take pride in ensuring that your personal health information is secured with the latest security measures. We are HIPAA and GDPR compliant virtual clinic, and certified by the Data Protection Commission (DPC) of Ghana.

We secure your health records so you can access them anywhere and anytime.

PHR

Confidential, secure and easily accessible, Personal Health Records (PHR) is a convenient way to updated and access your medical history.

Personal Health Records

Confidential, secure and easily accessible, Personal Health Records (PHR) is a convenient way to updated and access your medical history.

With just a click you’ll be able to access and manage your individual Personal Health Records (PHR) and during telemedicine sessions or text consultations your doctor will have access to all your medical history.

The PHR represents a comprehensive medical history and health profile of your patients. The patient can updated PHR, and whatever notes and diagnoses made by the specialist automatically forms part of the PHR.

Your PHR is only accessible to you and your your specialists during consultation, to update or view ensuring complete confidentiality and ownership of all your health information.

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